Right of withdrawal under the Austrian Act on Distance Contracts and Off-Premises Contracts (FAGG)

This right of withdrawal only applies to consumers.

The right of withdrawal does not apply to GOODS that are delivered sealed and are not suitable for return for the protection of health or for hygiene reasons, where the seal has been removed after delivery.

The customer has the right to withdraw from their agreement to a contract or a concluded contract within fourteen days without giving reasons if the contract has been concluded electronically. The withdrawal period shall be fourteen days from the day on which the consumer or a third party not acting as a carrier and designated by the consumer obtains possession of the goods. 

To exercise the right of withdrawal, the customer must inform the SELLER of the decision to withdraw from the contract by means of clear notice (e.g. a letter sent by post or an email). The customer may use the example withdrawal of contract form for this purpose, which is set out in Annex I B of the Austrian Act on Distance Contracts and Off-Premises Contracts (FAGG) (https://www.ris.bka.gv.at/GeltendeFassung.wxe?Abfrage=Bundesnormen&Gesetzesnummer=20008847) and is also available on the SELLER's website.

Notice of withdrawal must be sent to the following address:

C&F MensCare GmbH 

Postal address: 

Turmburggasse 18/1, 1060 Vienna, Austria

Mobile: +436766878767

office@omro.com

To comply with the withdrawal period, it is sufficient for the customer to send notice that the customer is exercising the right of withdrawal before the end the withdrawal period. If the customer exercises the right to withdraw from the contract, a confirmation of receipt of such withdrawal shall be sent to the customer. If the customer withdraws from their agreement to a contract or a concluded contract, the SELLER must reimburse all payments that it has already received from the customer, including the delivery costs (excluding the additional costs resulting from the fact that the customer has selected a type of delivery other than the low-cost standard delivery offered by the SELLER) without delay and at the latest within fourteen days of the date on which the notice that the customer has withdrawn from the contract is received by the SELLER. For the purpose of reimbursement, the SELLER shall use the same means of payment that the customer used for the original transaction; under no circumstances will the customer be charged any fees for such reimbursement.

The customer shall pay the direct cost of returning the GOODS. 

If a loss in value of GOODS is due to the fact that the GOODS have been used in a way that is not necessary to check their condition, the customer shall be liable for such loss in value.

The customer must return or hand over the GOODS to the SELLER promptly and in any case no later than within fourteen days of the date on which the SELLER was informed of withdrawal from this contract. The time limit shall be deemed to have been observed if the customer sends the GOODS before the end of the period of fourteen days. The SELLER may refuse to action the reimbursement until it has received the returned GOODS or until the customer has provided proof that the customer has returned the GOODS, whichever occurs first.

For a contract for the regular delivery of goods over a fixed period of time, the withdrawal period shall be fourteen days from the date on which the customer or a third party designated by the customer who is not the carrier has taken possession of the first GOODS.

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